This document constitutes an electronic record in terms of the Information Technology Act, 2000, and the rules framed thereunder, as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signature.
This Privacy Policy is published in compliance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2011, which mandates the publication of rules, regulations, privacy policy, and terms of use for access to or usage of the Faplon website and mobile applications.
The use of any product, service, or feature (collectively referred to as the "Materials") made available through:
(hereinafter collectively referred to as the "Website" or "Platform") is owned and operated by Faplon, a company incorporated under the laws of India, with its registered office in India.
For the purpose of this Privacy Policy and associated Terms of Use:
Users may browse certain sections of the Website without registering. However, access to specific services may require account creation.
Your access to and use of the Website, App, services, and tools are governed by this Privacy Policy read in conjunction with the Terms of Use and other applicable policies, which are incorporated herein by reference.
By merely accessing or using the Platform, you acknowledge that you are entering into a legally binding agreement with Faplon, and you agree to be bound by this Privacy Policy and all related policies.
All content available on the Website, including but not limited to text, graphics, images, logos, software, and design (excluding third-party materials), is the exclusive property of Faplon and is protected under applicable Indian and international copyright laws and treaties.
You agree not to copy, reproduce, distribute, or create derivative works from any Materials without prior written consent from the Company. No license or right, express or implied, is granted to You under any intellectual property rights of the Company.
The Company reserves the right, at its sole discretion, to amend, modify, add, or remove portions of this Privacy Policy or the Terms of Use at any time without prior notice. It is Your responsibility to review these policies periodically. Continued use of the Platform following any changes shall be deemed as Your acceptance of such revisions.
As long as You comply with the applicable policies, the Company grants You a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal and lawful purposes only.
ACCESSING, BROWSING, OR OTHERWISE USING THE WEBSITE CONSTITUTES YOUR EXPRESS AND IMPLIED CONSENT TO THIS PRIVACY POLICY AND THE TERMS OF USE.
If You do not agree, You must immediately discontinue use of the Platform.
Use of the Website is available only to persons who are legally capable of entering into binding contracts under the Indian Contract Act, 1872.
Persons who are deemed "incompetent to contract", including minors (below 18 years of age), undischarged insolvents, or persons of unsound mind, are not eligible to use the Platform independently.
If You are under the age of 18, You must not register or use the Website directly. Any such use must be undertaken only by a parent or legal guardian. Faplon reserves the right to suspend or terminate access if it is discovered that a User does not meet the eligibility criteria.
If you create an account on the Platform, You are solely responsible for maintaining the confidentiality of your login credentials, including your display name and password.
You shall be fully responsible for all activities conducted through your account. If You provide any information that is false, inaccurate, outdated, or incomplete, or if the Company has reasonable grounds to believe so, Faplon reserves the right to suspend, terminate, or permanently block Your access without notice.
By accessing or using the Website or by transmitting any data, information, or communication to Faplon through electronic means, including but not limited to emails, in-app messages, or online forms, You acknowledge and agree that such communications constitute electronic records within the meaning of the Information Technology Act, 2000 and the rules framed thereunder.
You hereby provide Your express consent to receive communications from Us through electronic modes, including but not limited to email, SMS, push notifications, phone calls, or any other digital or physical mode of communication, as may be deemed necessary for service-related, transactional, administrative, or promotional purposes.
Such communications may include, without limitation, order confirmations, service updates, policy changes, security alerts, customer support responses, and marketing communications (subject to applicable laws and your consent preferences).
You acknowledge that communications sent by electronic means shall satisfy any legal requirement that such communications be made in writing, and You agree that all notices, disclosures, and communications provided electronically shall be legally valid and binding.
Membership on the Website is free of charge. Faplon does not impose any fees for browsing or using the Website. However, Faplon reserves the right to introduce new services and modify existing services offered on the Website at its sole discretion. Any changes or new charges will be communicated in advance.
The Website may feature user-generated content such as blogs, opinions, or articles. These contributions are made by individuals (including but not limited to employees of Faplon, referred to as "Individuals"), and are entirely at the discretion of Faplon. These blogs reflect the opinions of the individuals and may not represent the official positions of Faplon. Faplon retains all ownership and rights over these blogs and their content.
Users are prohibited from posting content that:
Faplon may collect specific personal and location data from users, including but not limited to:
Location Permission: By using the Website, you consent to sharing your precise location with delivery partners to facilitate the last-mile delivery of purchased products.
We comply with relevant data protection laws and maintain strict security measures to protect your personal information.
Faplon is not responsible for any content posted by users on the website. You are solely responsible for your content and interactions on the Website, including any legal consequences.
1.1 Easy Returns: You can return your items within 35 minutes of delivery.
1.2 Instant Refunds: Once we receive your return, we will process your refund promptly.
1.3 Refund Timing: Typically, refunds are processed within 5–7 business days, depending on the payment method.
2.1 Instant Refund at Delivery: For "Try and Buy" orders, you can return items on the spot to the delivery partner for an immediate refund.
2.2 Refund Timing: Refunds will be processed as soon as the returned products reach our warehouse and are inspected.
1.1 How it Works: You can try products before committing to the purchase.
1.2 Instant Return: If you don't like the product, you can return it immediately, and we will process a refund.
1.3 60-Minute Delivery: Need your order now? We offer super-fast delivery in 60 minutes (subject to availability).
2.1 7-Day Return Window: You can return any "returnable" items within 7 days.
2.2 Exchange Policy: You can exchange an item for a different size or color within the 7-day window.
2.3 One-Time Return/Exchange: You can only return or exchange an item once. Items bought through "Try & Buy" are non-returnable.
3.1 Items must be in original condition with all tags and packaging intact.
3.2 Refund Timeline: Refunds are typically processed within 2–5 working days after the item is inspected.
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